"TaLk t0 YoUR CuStoM3Rs"
- some LinkedIn thinkboi
Customer research.
Lots of people give it lip service.
It’s easy to talk about on LinkedIn.
But few are willing to put a calendar link at the footer of every email their company sends to let customers book time on their calendar.
I get it.
That’s a bold move.
Especially when you have 150,000+ customers.
But… I’ve seen it.
I watched our guest today do exactly that.
Because THAT, my friends, is exactly what you have to do.
Marketing lives and dies by our proximity to the customer.
By our proximity to the market.
The closer we can be to the customer, the better our internal relationships with other teams.
The closer we can be to the customer, the better our marketing.
The closer we can be to the customer, the better our revenue.
It… solves a lot of problems we all seem to be having.
So today, you’ll get the playbook (plus so much more).
I sat down with Benyamin Elias (VP of Marketing @ Podia) to get a behind-the-scenes look at how they use a radical marketing philosophy to acquire 200k+ users.
Few marketers truly understand product and company-transforming marketing the way Benyamin does.
I can’t wait for you to apply these insights to your own company.
What you’ll read here are words. Some Benyamin’s. Some mine.
— Brendan
PS - Sign up for his newsletter about the "soft" skills that nobody teaches but are what make people actually successful at work.
How Podia gets customers (200k+ users)
Below, we’ll explore:
Why you absolutely must to talk to customers (and no, it’s not just to get more marketing ideas)
Benyamin’s 3-part Customer Research Playbook
Why they chose not to backfill people who left Podia (brilliant reasoning IMO)
Podia’s “modular approach” to marketing
